coloring books. to everyone watching, who's nervous about ethan, what do you say? >> ethan would make it out there. >> reporter: these children believe that bus driver is a hero here, he immediately pushed an emergency button in that bus and tried calling 911 from his phone. that's believed when he was shot. by the way, police told us they believe that the child is unharmed, at least physically unharmed, so that's some good news this morning. >> that's good news. gio has been on this story. let's go now to brad garrett, he's an abc news consultant and former fbi agent, he joins us from washington this morning. brad, take us inside these hostage negotiations, how do you negotiate with a survivalist who has plenty of food and everything else he needs to stay in there, doesn't have to leave any time soon? how do you negotiate? >> because it's all about doing certain things in an order. in other words, what do you want, mr. dykes? and he, early on in this negotiation, he would have told them he wants a, b and c.